Privacy Policy

This Privacy Policy describes how JumpInGo LLP ("we", "our", or "us") collects, protects, and uses the personal information of users who interact with our website, mobile application, and event booking systems (collectively referred to as the "Platform").

Information We Collect

We may collect the following information from users:

  • Personal Details: Full name, contact number, email, address, age, and gender.
  • Event and Transaction Data: Ticket type, event details, purchase records, check-in data, and feedback submissions.
  • Payment Information: UPI, wallet, or card details (processed securely via third-party payment gateways; not stored on our servers).
  • Device and Usage Information: IP address, browser type, cookies, device ID, and session logs.

How We Use Your Information

Your information may be used to:

  • Process bookings and verify payments.
  • Facilitate event access via QR or NFC scanning.
  • Communicate updates, offers, and safety alerts (with your consent).
  • Maintain records for security, accounting, and compliance purposes.

Data Retention & User Rights

We retain data only as long as required for operational or legal compliance. Users may:

  • Request access, correction, or deletion of personal data.
  • Withdraw consent or opt out of marketing communications.

Requests can be sent to support@jumpingo.in.

Data Protection & Storage

All collected data is stored securely on encrypted servers located in India, compliant with Indian IT and GDPR-equivalent standards. Data is shared only with:

  • Payment service providers (for secure transactions).
  • Event partners (for safety and coordination).
  • Legal authorities (if required under law).

Cookie Policy

JumpInGo uses cookies and similar technologies to enhance your website experience.

  • Essential Cookies: Required for secure ticket booking and login.
  • Analytics Cookies: Used to understand visitors' behavior and improve user experience.
  • Preference Cookies: Save your settings for faster navigation.
  • Marketing Cookies: Used for promotions and remarketing campaigns (optional).

Users can change cookie preferences anytime in browser settings. Disabling cookies may affect certain site functions.

Payment, Cancellation & Refund Policy

  • All payments are processed securely through authorized third-party gateways such as Razorpay or Paytm.
  • JumpInGo does not store your payment credentials.
  • Once a payment is confirmed, no refunds will be issued under any circumstances, including non-attendance, technical interruptions, or weather disruptions.
  • In case of an official event cancellation by JumpInGo, buyers will receive credit or rescheduled entry (but no cash refund).

Disclaimer & Liability

Participation in JumpInGo activities involves physical exertion and inherent risks. By purchasing a ticket or entering the premises, you agree that:

  • You are participating voluntarily and accept all associated risks.
  • JumpInGo LLP is not responsible for personal injury, lost items, or property damage due to misuse, health conditions, or rule violations.
  • The organizer reserves the right to refuse entry or remove participants for misconduct or unsafe behavior without refund.
  • Event features or schedules may change due to operational or safety reasons.

Safety and Conduct Guidelines

  • Grip socks are mandatory. Remove shoes, jewelry, and sharp items before entering.
  • Children below 12 must be supervised by an adult.
  • No flips, wrestling, or rough play are allowed.
  • Participants under the influence of alcohol, drugs, or medication affecting balance will be denied entry.
  • Personal items should be kept in designated lockers. JumpInGo is not liable for lost belongings.

Photography and Media Rights

By entering the event, participants grant JumpInGo LLP the right to use their photographs, videos, or likeness for marketing and promotional purposes.

If you do not wish to be recorded, please inform staff before entry.

Data Security

  • All sensitive user and payment data are encrypted using SSL (Secure Socket Layer) technology during transmission.
  • Access to personal data is restricted to authorized personnel only.
  • Servers are routinely monitored and backed up to prevent unauthorized access or data loss.

External Links

Our website may contain links to partner or affiliate sites. JumpInGo LLP is not responsible for the content, privacy, or security practices of such external websites.

Policy Updates

This Privacy Policy and Disclaimer may be updated periodically. Revisions take effect immediately upon publication. Please revisit this page regularly to stay informed.

Contact Information

For privacy, data, or support-related queries:

Legal Rights

All textual content, trademarks, logos, and designs on this website are the intellectual property of Jumpingo LLP.

Unauthorized duplication or distribution of any material or brand asset is strictly prohibited.

All Rights Reserved © 2025 Jumpingo LLP